We want you to love your purchase from THE BLEND HAUS. Please read this policy carefully before placing your order.

1. Returns

If you wish to return an eligible item, please contact us within 24–48 hours of receiving your order at info@theblendhaus.es or on WhatsApp at +34 687 115 593.

To be eligible for return, the item must be:

• unused and unworn
• in its original condition and packaging
• with the lace uncut
• with all tags, bands and hygiene seals attached and intact

Please contact us before sending an item back. Unauthorised returns may not be accepted.

2. Exchanges

We are happy to exchange eligible items for a different style, colour, length or size, subject to availability.

To request an exchange, contact us within 24–48 hours of receiving your order. The item must meet the same conditions as a return (unused, unworn, original packaging, lace uncut, seals intact).

Once we receive and inspect the returned item, we will send your replacement:

• If the new item costs more, you will pay the difference before it is dispatched.
• If the new item costs less, we will refund the difference to your original payment method.

Customers are responsible for the delivery costs of returning the original item and of sending the replacement, unless the item received was faulty, damaged or incorrect.

3. Non-Returnable & Non-Exchangeable Items

For hygiene reasons, we cannot accept returns or exchanges of wigs that have been:

• worn, or tried on against the hair or skin after removal of the protective seal
• brushed, washed, styled, coloured, cut or altered
• exposed to perfume, smoke or hair products

Customised units and wigs prepared or styled specifically for the customer, including glueless preparation, lace cutting, bleaching, plucking or custom colouring, cannot be returned or exchanged unless they arrive faulty or incorrect.

Opened wig tools and essentials (such as glue, sprays, wax and adhesives) cannot be returned for hygiene and safety reasons.

4. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging.

Once confirmed, we will offer a replacement, exchange or full refund, and we will cover the return delivery costs.

5. How to Return or Exchange

1. Contact us at info@theblendhaus.es or on WhatsApp with your order number and the reason for your return or exchange.
2. Wait for our confirmation and return instructions.
3. Pack the item securely in its original packaging, with all tags, bands and seals intact.
4. Send it to the address we provide, using a tracked delivery service. We are not responsible for returns lost in transit.

6. Refunds

Once your return is received and inspected, we will notify you whether the refund is approved.

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, it may take a few business days for the refund to appear in your account.

Original shipping costs are non-refundable, unless the item was faulty, damaged or incorrect.

7. Cancellations

Orders can be cancelled before they are dispatched by contacting us as soon as possible. Customised orders cannot be cancelled once work has started.

8. Contact Us

If you have any questions about returns, exchanges or refunds, please get in touch:
info@theblendhaus.es · +34 687 115 593